Known search, location exceptions, and other common errors. Handling and category codes can change without notice based on supplier revisions.

All data below has been collected as it appeared in various tests or developer questions. If corresponding messages or codes are missing, it was not reported.

handling category presentation message verbose message Known info about the error

RECOVERABLE

DATA_VALIDATION

Too many candidate Request HotelIDs Specified. Too many candidate Request HotelIDs Specified.

This error surfaces when you have included too many hotel IDs in your search request. Send no more than 2500 hotel IDs at a time when using the hotelIdList field.

RECOVERABLE

RESTRICTED_CHECKIN

We're sorry but we're unable to process your request due to an unknown error error.processFail: Hotel Expedia Special Rate check in date restriction: 718 or 719

The room has special restrictions that the customer's search criteria do not meet. This error typically returns if the room has a length of stay restriction that is exceeded or undercut by the customer's requested dates. A different room or different dates must be selected. May return with code 718 or 719.

1

RECOVERABLE

3

DATA_VALIDATION

XML is not well formed
There is an error in your XML request. The structure is not correct, the XML is not well formed and/or tags are not correctly created.

Review the XML request string to make sure all tags are opened and closed properly and that the parent and child nodes are correctly structured.  Check for correct spelling of parameters and that special entities and encoding is handled properly.

      com.travelnow. supplier. hotel. merchant. translator.
Translator Exception: RateDetail Service threw an exception.
Cached Rate was lost at the database level. Refresh the original search to obtain a new cache.

2

UNRECOVERABLE

0

UNKNOWN

TravelNow.com cannot service this request. Please try again. Cached availability could not be found.
Please reissue availability.
Expired quote key or session. Refresh the results to obtain a new hrnQuoteKey.

0

UNKNOWN

17

HRN_QUOTE_KEY_FAILURE

  Query could not be created or located in session The session has expired. The session has timed out or the cache was lost. Usually returned when paging for more properties. Refresh the original search to obtain a new cache.
      com. travelnow. supplier.
hotel. merchant. translator.
Translator Exception: Rate Detail
Service threw an exception.
Query ID was xxxx and PropID: 893738
Database is being overloaded by requests and can’t find the cached rate/distributed cache
 

8

PROCESS_FAIL

null error. serverError:
Generic Travel Server error
Expedia server down
      error. unknown: com. hotels. service. integration. javex. Javex Connection Exception: Javex Http Manager :: IO Exception Connection to supplier database was lost.

2

UNRECOVERABLE

12

SUPPLIER_COMMUNICATION


Supplier Communication Problem Connectivity or communication problem. Try the request again.
      TravelNow.com was unable to
appropriately create back-end
information required for this request.
System error occurred

2

UNRECOVERABLE

  TravelNow.com cannot service this request. Exception: java. lang. No Class
Def Found Error: Could not initialize class com. hotels. framework. service. Service Locator
This error will occur if there is a problem reading, parsing, or acting upon a configuration file in our system.

2

UNRECOVERABLE

 

EXCEPTION

Problem getting detailed room avail for XML/WS. Rate Detail threw an exception. Query ID was a0d5b377-2e8e-4c94-bd31-d285aadf57ac and PropID: 12622 This occurs when a setting on the backend is wrong. Please contact us to set your "BusinessEntityID" value to "EAN"
    Property ID is No Longer Available Property ID lookup failed for supplier ID 3 HotelID 221425. Query can not proceed The hotel ID being sent is inactive or may even have a new ID than the one that is used. May occur if your local copies of EAN databases aren't updated frequently enough.
      Supplier Return Text is Null and Unparsable. Requesting info for an inactive hotel. Errors of this type can be resolved by updating your local database file so that submissions are made with more current data.

1

RECOVERABLE

3

DATA_VALIDATION

  We cannot accept a reservation for longer than 30 days The verbose message for this error is incorrect. 28 days is the maximum reservation length.

1

RECOVERABLE

3

DATA_VALIDATION

  Cannot book over 500 days in advance We cannot reserve a room for over 500 days in advance. 500 days advance is the maximum that can be searched.

1

RECOVERABLE

3

DATA_VALIDATION

  Specified arrival date is prior to today's date. Invalid search date.

AGENT_ATTENTION

UNKNOWN

We're sorry but we're unable to process your request due to an unknown error. error.atlantis  

UNRECOVERABLE

SYS_OFFLINE

We're sorry but we're unable to process your request due to a backend timeout. error.atlantis.timeout  

UNRECOVERABLE

SUPPLIER_
COMMUNICATION

We're sorry but we're unable to process your request due to a backend connection failure. error.atlantis.connectionFailure  

 

RECOVERABLE

PRICE_MISMATCH

The room type or rate you selected is no longer available. Please choose another. error.atlantis.priceMismatch  

RECOVERABLE

DATA_VALIDATION

We're sorry but we're unable to process your request due to an unknown error. error.atlantis.invalidXML  

RECOVERABLE

DATA_VALIDATION

We're sorry but we're unable to process your request due to an unknown error. error.trip