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A non-styled FAQ widget that can be placed on any page regardless of location.

Requirements:

  • Minor Javascript
  • JQuery
  • HTML

Direct support for external CSS.
Dynamic manipulation through JQuery & CSS.


<iframe src="http://findanswers.custhelp.com" width="100%"height="800" > 
 </iframe>
Simple FAQ iFrame implementation.
<script type="text/javascript" 
  src="http://findanswers.widget.custhelp.com/euf/rightnow/RightNow.Client.js">
</script> 

The core Javascript library that calls and instantiates the RightNow object for the Customized Support Portal.

<div id="myDiv"></div> 

The main div element that is populated with content

<script type="text/javascript">  
    RightNow.Client.Controller.addComponent(  
    {  
    description: false,  
    div_id: "myDiv",  
    number_answers: 5,  
    target: "_new",  
    instance_id: "skw_0",  
    module: "KnowledgeSyndication",  
    type: 3  
    }, 
    "http://findanswers.widget.custhelp.com/ci/ws/get"  
    );  
</script> 

Content fetching object.
Contains the following parameters:

  • Answer description: false
  • Div element to populate: “myDiv”
  • Maximum number of answers to display: “5”
  • When a user clicks on links they will open in a new window via: target: “new”
  • Instance_id: “skw_0” – determines which instance of the widget to use when using multiple syndicated widgets.
  • Module type: “knowledge”